Frequently Asked Questions

This section contains questions and answers that are frequently asked of Hospital Hospitality House staff. Scroll down to find your question.

If you have a question that is not on our list, please send it to us using the contact us form.

How can I stay at Hospital Hospitality House?
When you get to the hospital or physician’s office ask to speak to a social worker or chaplain. They will make the necessary arrangements for you to stay. All guests need to have a referral from the healthcare provider in order to stay.

How long may I stay?
The bed is yours until the patient is discharged. However, if you go home for a few days, you will need to have another referral in order to come back. We cannot hold a bed longer than one night.

May I make a reservation to stay in the future?
We have found that procedures often get “bumped” so we do not guarantee a reservation more than 24 hours before the procedure. We will take the necessary information, but the guest, social worker and chaplain need to check with us the day before or the day of the stay to make sure that we have available space.

Will I have to share a room?
We have 19 beds in 7 bedrooms. We are unable to give a single person a private room. We do put unrelated same gender people in the same bedroom. It is important to understand that everyone is going through the same kind of medical situation and our guests can help support each other as they face the long vigil at the hospital bedside of their loved one.

Is there a place to park my vehicle?
We are housed in a wonderful historic home that has very limited parking. Because both Borgess and Bronson provide transportation we ask that our guests use this instead of driving their own vehicles.

What kind of transportation is provided?
Borgess gives our guests cab passes to get back and forth. Bronson has a shuttle service.

Will I have a private bathroom?
We have four bathrooms that are shared by all guests.

Is the Hospitality House handicapped accessible?
We are not handicapped accessible. We do have two first floor bedrooms but in order to get into the building our guests need to go up about 5 steps.

Will I be able to smoke?
The House is a non-smoking environment.tions